Not everyone has a mobile phone although it might be a small percentage - So?Also some elderly or even unwell Passengers might might have difficulties in managing the digital ATD. - will there be someone to hold their hand?

Well with few complimentary comments posted, it raises a very good question if in fact has there been of consequence any "Upgrade to the Meals" actually occur?One can remember for example when a J Class Breakfast comprised of a Poached egg, slice of bacon and a grilled tomato or Scrambled eggs wi...

Totally agree that changes have been long overdue for those on special meals.However, one would have to presume that the same old rendition of the Perry 'uninspired' meals especially in J Class will continue until someone in HQ rattles the cage and insists that the 'Bar is Lifted' on the Breakie,...

It appears that someone as a former airline employee got well and truly indoctrinated with the word 'customer'. Next visit to your lawyer, dentist or even doctor and being called a 'good customer' would no doubt raise an eyebrow!How interesting it is when an airline mishap or serious inciden...

London to Washington, D C in 2 hours 59 minutes on BA #5003 was a great thrill for us back in July 1991.However the real 'buzz' was when we were invited to the flight deck and the Captain let us see the Polar Cap from the altitude of 66,500' above sea level and it was a totally remarkable experie...