What a joke. I received my email yesterday about the changes. Beautiful SPIN but I will be worse off. The email made it sound like they were doing it all for us. What a load of crap. As a Platinum, I will be worse off. Not sure why I’ve been loyal to this reckless, uncaring, non custom...

There is no way the Virgin Lounge is 3.5stsrs. It’s 2 at best. I am a very frequent flyer in and out of Sydney.Firstly, the premium entry is closed almost all of the time. What is the point of having it. It’s annoying. Particularly as the security queues in Sydney are an absolute joke...